Reference

Terms and Conditions at mpokick login

When you open an account with us, you're entering into a straightforward agreement that protects both you and the platform.

Account ownership and accessDeposit and withdrawal rulesPlayer conduct and restrictionsData and privacy handling
mpokick login Terms and Conditions at mpokick login
GET IN TOUCH

Questions About Our Terms

If any clause in our Terms and Conditions is unclear, or if you need help understanding your rights and obligations, our support team can walk you through it.

Live Chat Reach us in the lobby for immediate help understanding specific clauses or account restrictions. Available during most trading hours; response time typically under 2 minutes.
Email Support Send policy questions to [email protected]. We respond within 24 hours with detailed explanations of how specific rules apply to your account.
Account Settings View, download and print the full Terms and Conditions anytime from your account dashboard under Legal Documents. Changes are timestamped so you see exactly when updates took effect.
ACCOUNT SECURITY

How We Protect Your Rights Under These Terms

Your account and the data within it are protected by encryption, two-factor authentication options, and strict access controls.

Data Retention

We keep account records, transaction history and deposit/withdrawal logs for the duration of your membership plus five years after closure, where local law permits.

Verification Process

All withdrawals above Rp 5,000,000 require phone or email verification. We match your name, bank account and ID with our records before any payout clears.

Dispute Resolution

If you dispute a wager or transaction, report it within 48 hours via live chat or email. We pull the hand history, payment log and your account session to verify the claim.

Account Closure Rights

You can close your account anytime from Settings > Account. Outstanding balance is returned to your deposit method within 5 business days; reopening requires a new verification.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can disable non-essential cookies in browser settings without losing account access.

Request Your Data

Email [email protected] with Subject: 'Data Export Request.' We send a full copy of your account data within 30 days in a readable format.

Terms and Conditions FAQ

Real players ask real questions about what our Terms mean in practice. Below are the answers we give most often — about age eligibility, account limits, what happens if you breach the rules, how withdrawals are governed, and what you can do if you disagree with a decision.

You must be at least 18 years old and legally permitted to play games of chance where you live. During registration, you confirm this age requirement. We verify identity for high-value withdrawals, and false age claims result in permanent account suspension and funds forfeiture.

No. Our Terms prohibit duplicate accounts. If we detect multiple accounts registered to the same person, name, email, phone or payment method, we merge them, suspend the duplicates and may forfeit balances. Use one account only.

Violations such as bot use, shared accounts, money laundering or abusive conduct result in immediate suspension, balance forfeiture and permanent ban. We log all sessions and play patterns; detection is automatic. Disputes are reviewed by compliance within 10 days.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 24 hours after verification. Bank transfers may take 1–3 business days. Verification speed depends on your identity match; most complete within 2 hours. You can check status in your withdrawal history anytime.

We do not close inactive accounts. However, if an account shows no activity for 12 months, we may mark it dormant and pause withdrawals until you log in again and verify your identity. The account is never deleted, and your balance stays secure.

Report disputes within 48 hours via live chat or email to [email protected]. Provide the wager ID, time and reason for dispute. We review hand histories and session logs within 5 business days and respond via email with evidence and resolution.

Our Terms apply equally to all players in Indonesia where local law permits. However, payment method availability, withdrawal limits and account verification rules may vary slightly by region; check your account settings to see what applies to your location.